Stream on Screen user manual

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titleDevice is offline in CMS
  1. Check working time - if it past working hours, device might be shown as offline.
  2. Synchronize application from backend: choose device → more options → Force Sync
  3. Check internet connection.  
  4. Check device time. See in other paragraph
  5. Restart device: long click on TV remote Power button, until message "TV is shutting down" appears
  6. Full restart of device. See in other paragraph
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titleInformation does not updating
  1. Check internet connection. See in other paragraph
  2. Check device time. See in other paragraph
  3. Restart device: long click in remote on power button
  4. Full restart of device. See in other paragraph
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titleInternet connection checking

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Internet connection checking
Internet connection checking

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titleWi-Fi
  1. On TV remote enter "170" number combination to stop application for 5 minutes
  2. Click "Home" on TV remote if other screens are showing.
  3. Choose from apps "Youtube" and click on some video or choose other app which needs internet conectivity.
  4. If internet connection is failed (or working but device information still doesn`t update) try these methods in suggested order (if one of the steps helped, skip others) :
    1. reconnect device to internet with TV remote:
      1. Go to the bottom of TV's home screen, to "Settings" section and click "OK" on Wi-Fi icon
      2. choose Wi-Fi connection, click "OK" on TV remote
      3. again click on "Wi-Fi"
      4. choose "Off"
      5. again click on "Wi-Fi"
      6. choose "On"
      7. wait while Wi-Fi reconnects to internet or click on known Wi-Fi connection
    2. check device time. See in other paragraph
    3. restart device: long click on TV remote on power button
    4. full restart of device. See in other paragraph
    5. if other methods didn`t helped, try restarting router
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titleLAN
  • On TV remote enter "170" number combination to stop application for 5 minutes
  • Click "Home" on TV remote if other screens are showing.
  • Choose from apps "Youtube" and click on some video or choose other app which needs internet conectivity.
  • If internet connection is failed (or working but device information still doesn`t update) try these methods in suggested order (if one of the steps helped, skip others) :
    1. reconnect device to internet: pull out and then reconnect internet cable
    2. check device time. See in other paragraph
    3. restart device: long click on TV remote on power button
    4. full restart of device. See in other paragraph
    5. if other methods didn`t helped, try restarting router
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titleFull restart of device
  1. Pull out power cable from power outlet
  2. Wait for about 30s or more
  3. Reconnect power cable
  4. Check device time (necessary!). See in other paragraph
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titleDevice time checking

Do everything with usage of TV remote

  1. On TV remote enter "170" number combination to stop application for 5 minutes
  2. Click "Home" on TV remote if other screens are showing.
  3. Go to the bottom of TV's home screen, to "Settings", click "OK"
  4. Go down to "System Preferences" section and click "OK" button on "Date & Time" icon
  5. Make sure that "Automatic date & time" is set to "Manual" or "Off". If not:
    1. Click "OK" button on it
    2. Choose "Off" or "Manual"
  6. Set right date and time. Click on "Date" / "Time" which needed
  7. Click "OK" button on "Set date" / "Set Time"
  8. Choose right date/time with usage of TV remote going forward or back and then click "OK" button
  9. Go back