Stream on Screen user manual

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titleDevice is offline in CMS
  1. Check working time - does device should be activeif it past working hours, device might be shown as offline.
  2. Synchronize Restart application from backend: choose device → more options → restartForce Sync
  3. Check internet connection. See in other paragraph  
  4. Check device time. See in other paragraph - "Device time checking"
  5. Restart device: long click on TV remote on power buttonPower button, until message "TV is shutting down" appears
  6. Full restart of device. See in other paragraph - "Full restart of device"
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titleInformation does not updating
  1. Check internet connection. See in other paragraph - "Internet connection checking"
  2. Check device time. See in other paragraph - "Device time checking"
  3. Restart device: long click in remote on power buttonTV remote Power button, until message "TV is shutting down" appears
  4. Full restart of device. See in other paragraph - "Full restart of device"
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titleInternet connection checking
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titleWi-Fi
  1. On TV remote enter "170" number combination to stop application for 5 minutes
  2. If returned not to main menu then click Click "Home" on TV remote if other screens are showing.
  3. Choose from apps "Youtube" and click on some video or choose other app which needs internet activityconnectivity.
  4. If internet connection is failed (or is working but device information still didn`t doesn`t update) try these methods in successionsuggested order (if first one of the steps helped, skip others, after each check if internet connection works) :
    1. reconnect Reconnect device to internet with usage of TV remote:
      1. on TV remote click down button to go Go to the bottom of TV's home screen, to "Settings" section and click "OK" on Wi-Fi icon
      2. choose Choose Wi-Fi connection, click "OK" on TV remote
      3. again Again click on "Wi-Fi"
      4. choose Choose "Off"
      5. again Again click on "Wi-Fi"
      6. choose Choose "On"
      7. wait Wait while Wi-Fi reconnects to internet or click on known Wi-Fi connection
    2. check Check device time. See in other paragraph - "Device time checking"
    3. Restart restart device: long click on TV remote on power buttonPower button, until message "TV is shutting down" appears
    4. Full full restart of device. See in other paragraph - "Full restart of device"
    5. If if other methods didn`t helped, try restart restarting router
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titleLAN
  1. On TV remote enter "170" number combination to stop application for 5 minutes
If returned not to main menu then click
  1. Click "Home" on TV remote if other screens are showing.
  2. Choose from apps "Youtube" and click on some video or choose other app which needs internet
activity
  1. connectivity.
  2. If internet connection is failed (or
is
  1. working but device information still
didn`t
  1. doesn`t update) try these methods in
succession
  1. suggested order (if
first
  1. one of the steps helped, skip others
, after each check if internet connection works
  1. ) :
      reconnect
        1. Reconnect device to internet: pull out and then reconnect internet cable
      check
        1. Check device time. See in other paragraph
      restart
        1. - "Device time checking"
        2. Restart device: long click on TV remote
      on power button
        1. Power button, until message "TV is shutting down" appears
        2. Full
      full
        1. restart of device. See in other paragraph
      if
        1. - "Full restart of device"
        2. If other methods didn`t helped, try
      restart
        1. restarting router
    Expand
    titleFull restart of device
    1. Pull out power cable from power outlet
    2. Wait for some time about 30s or more
    3. Reconnect power cable
    4. Check device time (necessary!). See in other paragraph - "Device time checking"
    Expand
    titleDevice time checking

    Do everything with usage of TV remote

    1. On TV remote enter "170" number combination to stop application for 5 minutes
    2. If returned not to main menu then click Click "Home" on TV remote if other screens are showing.
    3. Go to the bottom of TV's home screen, On TV remote click down button to go to "Settings" section and , click "OK" button on "Settings" icon
    4. Go down to "System Preferences" section and click "OK" button on "Date & Time" icon
    5. Make First try to set "Automatic date & time" to "Use network time". If it shows right date and time, when leave it (it depends on router parameters and etc.). If not, make sure that "Automatic date & time" is set to "Manual" or "Off". If not:
      1. Click "OK" button on it
      2. Choose "Off" or "Manual"
    6. Set right date and time. Click on "Date" / "Time" which needed
    7. Click "OK" button on "Set date" / "Set Time"
    8. Choose right date/time with usage of TV remote going forward or back and then click "OK" button
    9. Go back
    Expand
    titleHow to open Settings
    1. Stop application: enter "170" on TV or 5 times click go back

    ...

    1. button on device
    2. Go to settings
    3. Enter pin - 170 and click "Disable"
      Image Added
    4. Now settings are unlocked. After every application start, need to reenter pin.