Restart application from backend: choose device → more options → restart
Check internet connection. See in other paragraph
Check device time. See in other paragraph
Restart device: long click on TV remote on power button
Full restart of device. See in other paragraph
Check internet connection. See in other paragraph
Check device time. See in other paragraph
Restart device: long click in remote on power button
Full restart of device. See in other paragraph
On TV remote enter "170" number combination to stop application for 5 minutes
If returned not to main menu then click "Home" on TV remote
Choose from apps "Youtube" and click on some video or choose other app which needs internet activity.
If internet connection is failed or is working but device information still didn`t update try these methods in succession(if first helped, skip others, after each check if internet connection works) :
reconnect device to internet with usage of TV remote:
on TV remote click down button to go to "Settings" section and click "OK" on Wi-Fi icon
choose Wi-Fi connection, click "OK" on TV remote
again click on "Wi-Fi"
choose "Off"
again click on "Wi-Fi"
choose "On"
wait while Wi-Fi reconnects to internet or click on known Wi-Fi connection
check device time. See in other paragraph
restart device: long click on TV remote on power button
full restart of device. See in other paragraph
if other methods didn`t helped, try restart router
On TV remote enter "170" number combination to stop application for 5 minutes
If returned not to main menu then click "Home" on TV remote
Choose from apps "Youtube" and click on some video or choose other app which needs internet activity.
If internet connection is failed or is working but device information still didn`t update try these methods in succession(if first helped, skip others, after each check if internet connection works) :
reconnect device to internet: pull out and then reconnect internet cable
check device time. See in other paragraph
restart device: long click on TV remote on power button
full restart of device. See in other paragraph
if other methods didn`t helped, try restart router
Pull out power cable from power outlet
Wait for some time about 30s or more
Reconnect power cable
Check device time (necessary!). See in other paragraph
Do everything with usage of TV remote
On TV remote enter "170" number combination to stop application for 5 minutes
If returned not to main menu then click "Home" on TV remote
On TV remote click down button to go to "Settings" section and click "OK" button on "Settings" icon
Go down to "System Preferences" section and click "OK" button on "Date & Time" icon
Make sure that "Automatic date & time" is set to "Manual" or "Off". If not:
Click "OK" button on it
Choose "Off" or "Manual"
Set right date and time. Click on "Date" / "Time" which needed
Click "OK" button on "Set date" / "Set Time"
Choose right date/time with usage of TV remote going forward or back and then click "OK" button