Device is offline in backend
- Check working time - does device should be active
- Restart application from backend: choose device → more options → restart
- Check internet connection. See in other paragraph
- Check device time. See in other paragraph
- Restart device: long click on TV remote on power button
- Full restart of device. See in other paragraph
Information does not updating
- Check internet connection. See in other paragraph
- Check device time. See in other paragraph
- Restart device: long click in remote on power button
- Full restart of device. See in other paragraph
Internet connection checking
- On TV remote click button "Home"
- Choose from apps "Youtube" and click on some video or choose other app which needs internet activity.
- If internet connection is failed or is working but device information still didn`t update try these methods in succession(if first helped, skip others) :
- reconnect device to internet:
- check device time. See in other paragraph
- restart device: long click on TV remote on power button
- full restart of device. See in other paragraph
- if other methods didn`t helped, try restart router
Full restart of device
- Pull out power cable from power outlet
- Wait for some time about 30s or more
- Reconnect power cable
- Check device time (necessary). See in other paragraph
Device time checking