Troubleshooting

Device is offline in backend

1. Check working time - does device should be active
2. Restart application from backend: choose device → more options → restart
3. Check internet connection. See in other paragraph
4. Check device time. See in other paragraph
5. Restart device: long click on TV remote on power button
6. Full restart of device. See in other paragraph

Information does not updating

1. Check internet connection. See in other paragraph
2. Check device time. See in other paragraph
3. Restart device: long click in remote on power button
4. Full restart of device. See in other paragraph

Internet connection checking

1. On TV remote click button "Home"
2. Choose from apps "Youtube" and click on some video or choose other app which needs internet activity.
3. If internet connection is failed or is working but device information still didn`t update try these methods in succession(if first helped, skip others) :
   1. reconnect device to internet:
   2. check device time. See in other paragraph
   3. restart device: long click on TV remote on power button
   4. full restart of device. See in other paragraph
   5. if other methods didn`t helped, try restart router

Full restart of device

1. Pull out power cable from power outlet
2. Wait for some time about 30s or more
3. Reconnect power cable
4. Check device time (necessary). See in other paragraph

Device time checking