Check working time - if it past working hours, device might be shown as offline.
Synchronize application from backend: choose device → more options → Force Sync
Check internet connection. See in other paragraph
Check device time. See in other paragraph
Restart device: long click on TV remote Power button, until message "TV is shutting down" appears
Full restart of device. See in other paragraph
Check internet connection. See in other paragraph
Check device time. See in other paragraph
Restart device: long click in remote on power button
Full restart of device. See in other paragraph
On TV remote enter "170" number combination to stop application for 5 minutes
Click "Home" on TV remote if other screens are showing.
Choose from apps "Youtube" and click on some video or choose other app which needs internet conectivity.
If internet connection is failed (or working but device information still doesn`t update) try these methods in suggested order (if one of the steps helped, skip others) :
reconnect device to internet with TV remote:
Go to the bottom of TV's home screen, to "Settings" section and click "OK" on Wi-Fi icon
choose Wi-Fi connection, click "OK" on TV remote
again click on "Wi-Fi"
choose "Off"
again click on "Wi-Fi"
choose "On"
wait while Wi-Fi reconnects to internet or click on known Wi-Fi connection
check device time. See in other paragraph
restart device: long click on TV remote on power button
full restart of device. See in other paragraph
if other methods didn`t helped, try restarting router
On TV remote enter "170" number combination to stop application for 5 minutes
Click "Home" on TV remote if other screens are showing.
Choose from apps "Youtube" and click on some video or choose other app which needs internet conectivity.
If internet connection is failed (or working but device information still doesn`t update) try these methods in suggested order (if one of the steps helped, skip others) :
reconnect device to internet: pull out and then reconnect internet cable
check device time. See in other paragraph
restart device: long click on TV remote on power button
full restart of device. See in other paragraph
if other methods didn`t helped, try restart router
Pull out power cable from power outlet
Wait for about 30s or more
Reconnect power cable
Check device time (necessary!). See in other paragraph
Do everything with usage of TV remote
On TV remote enter "170" number combination to stop application for 5 minutes
Click "Home" on TV remote if other screens are showing.
Go to the bottom of TV's home screen, to "Settings", click "OK"
Go down to "System Preferences" section and click "OK" button on "Date & Time" icon
Make sure that "Automatic date & time" is set to "Manual" or "Off". If not:
Click "OK" button on it
Choose "Off" or "Manual"
Set right date and time. Click on "Date" / "Time" which needed
Click "OK" button on "Set date" / "Set Time"
Choose right date/time with usage of TV remote going forward or back and then click "OK" button